Effective Date: March 18, 2024

Welcome to the Return and Refund Policy of londyluxurystore.com (referred to as “we”, “our website”). We are committed to providing quality products and services, and if you are not satisfied with your purchase from our website, we will do our best to offer you return and refund services.

Please note that this policy applies only to products purchased on londyluxurystore.com. If you have purchased products from third-party sellers, please refer to their respective return and refund policies.

1. Return Conditions

To be eligible for a return, you need to meet the following conditions:

• The product must have been purchased on londyluxurystore.com.
• The product must be in its original condition, unused, and undamaged.
• The product must have its original packaging and tags intact.

2. Return Process

If you wish to initiate a return, please follow these steps:

• Contact Customer Service: Please contact our customer service team within 7 days of receiving the product. You can reach us via email (noone147258369@outlook.com) or through the online contact form on our website, providing your order number, product details, and reason for the return.

• Return Review: Our customer service team will review your return request. Once your return request is approved, we will provide you with detailed instructions for the return, including the return address and shipping method.

• Return Shipping: You will need to send the return product to the designated address as instructed and bear the cost of return shipping.

• Return Acceptance: Once we receive and inspect the returned product, we will notify you of the status of your refund.

3. Refund Policy

• Full Refund: If your return meets the return conditions, we will issue a full refund to your original payment method. Refunds will be processed within 7 working days of receiving and inspecting the returned product.

• Partial Refund: If your return does not meet the return conditions, we may refuse the refund or charge a corresponding return processing fee. We will contact you as soon as possible after receiving the returned product to explain the reasons for the refusal.

4. Special Cases

We may refuse to accept returns or provide refunds in the following cases:

• The product has been used, damaged, or is missing its original packaging.
• The return period has exceeded.
• Personalized or customized products, or products explicitly marked as “Final Sale” or “Non-returnable”.

5. Contact Us

If you have any questions or concerns about returns and refunds, please feel free to contact us via:

• Email: noone147258369@outlook.com

6. Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Updated policies will be posted on londyluxurystore.com. You should check regularly for any changes to the policy.

Thank you for reading our Return and Refund Policy.